Terms & Conditions
All items are handmade and produced to a high standard. However Gowan Jewellers & Joanne Gowan can not be held
liable for any inconsistencies in finish, colour or design occasioned by the handmade nature of the work.
Any such ‘inconsistencies’ shall not be considered a fault.
Orders & Commissions
Prices quoted are subject to revision for errors and omissions at any time. I reserve the right to change specifications without prior notice. All orders are subject to availability of materials. Requested completion dates of orders are commissions will be adhered to wherever possible. Liability in respect of any anomaly in the goods arising whether out of design or manufacture or otherwise must be notified within 7 days of the date of the invoice.
Deposits
Deposits for orders and commissions are usually 50% of the final price. All deposits taken are non-refundable in the event of cancellation or alteration of the order by the customer.
Payment
Payment is due on presentation of the invoice, or in the case of commissions and orders payment is due on completion. All goods remain the property of Gowan Jewellers until paid in full. I reserve the right to charge interest on all overdue invoices at 5% above the base rate for the time being of Lloyds Bank Plc.
Exchanges & Refunds
Purchases direct at exhibitions and through workshop: Commissions and orders can not be exchanged. Gowan Jewellers does not give refunds unless work is faulty. Stock items bought may be exchanged within one month from date of purchase only if in perfect condition and unused. In the case of jewellery items will not be exchanged if they show signs of being worn. Items may be exchanged for another stock item or a credit note, valid for 12 months. Any evidence that the item has been worn or is damaged in any way will result in the exchange being refused or a damage charge deducted from the exchange value at Gowan Jewellers' discretion.
Purchases via Online Shop, telephone or email: Stock Items may be returned for a full refund (excluding any delivery charge) only if advised within 14 days, and returned within 30 days of receipt: in perfect condition, unused and in original packaging. Items must be returned by Special Delivery in the envelope supplied but it is the customers responsibility to pay for the return postage in full. Special orders and commissions cannot be returned.
Delivery
Any time or date of the despatch or delivery of goods whether specified in the quotation or otherwise given by Gowan Jewellers shall be taken as an estimate made by Gowan Jewellers in good faith but shall not be binding upon Gowan Jewellers either as a term of the contract or otherwise. Time for the delivery shall not be of the essence unless previously agreed by Gowan Jewellers in writing. In no circumstances shall Gowan Jewellers be liable for any loss or damage sustained by the Customer in consequence of failure to deliver in such time or by such date or in consequence of any other delay in delivery however caused.
Postage and packing is free of charge for UK addresses. Outside the UK delivery please email for a quote.
Items are sent by Royal Mail Special Delivery to the cardholders address and must be signed for.
Delivery will normally be within 1 to 7 days of order if I am in my UK workshop. However if I am at my Mallorca workshop please expect a later delivery date. You will be emailed to confirm expected delivery date within 3 days of your order. Please email to check prior to ordering online if the Date of Delivery is crucial for you' so I can advise what is possible.
For any special orders or bespoke commissions, you will be advised by email with an estimated delivery time. This would usually be 4 to 6 weeks. If this is not acceptable you have the right to cancel the order within 7 days of this notification, thereafter the order will be deemed as confirmed and these orders
can not be exchanged, changed or refunded.
Gemstones
Descriptions of gemstones given are to the best of our knowledge correct, are based on our opinion and as indicated by our reputable trade suppliers, but have not been subject to gemmological testing unless otherwise stated. Weights of the gemstones are given to nearest point (i.e. 0.01ct). Any inclusions colour banding or flaws within a gemstone are part of the natural character of the gemstone and shall not constitute a ‘fault’. Any diamond assessments are given according to our opinion and that of our trade supplier. Diamonds supplied are of colour G, clarity SI2 or better unless otherwise detailed in the description. All diamonds are guaranteed from CONFLICT FREE sources. Laboratory testing with an AnchorCert Certificate (part of the British Assay Office services) can be obtained for an additional charge. Colour, cut and clarity certificates are not given for stones under 0.30ct in weight. GIA Certificated Diamonds on request.
Privacy
Policy
Gowan Jewellers is serious about your privacy. We strictly adhere to the requirements of Privacy Laws in the UK and are registered under the Data Protection Act. We only use your personal details for your order and our own mailing list, thereafter you will receive occasional mailings from us with information on special exhibitions and offers. If you do not wish to be on our mailing list please advise us by telephone or email. We do not sell or pass on any information with third parties, except where it is an essential requirement for credit/debit card validity. If you have any queries regarding our privacy policy, please contact us at joanne@gowanjewellers.co.uk
Exhibitions
& Fairs
Sales at Exhibitions from Joanne Gowan direct shall be liable to the above terms and conditions.